Today was UTS-day! Ultimate Twitter Study day, HOORAY!
So, we asked the question:
What is the best thing you’ve ever seen from a brand on Twitter? #UTSQ3
It seems that tweeters appreciate brands that have a (constant) personal interaction with them. On top of that, when the CEO personally welcomes new clients and helps solve problems tweeters become happy followers.
AndrewVassallo: @Polledemaagt @tomvandecruys, ceo Lampiris who personally welcomes new clients, answers questions, … extremely nice
The CEO of Lampiris welcomes all his new followers and tries to help them as much as possible. This way followers become happy followers! And what do they do? They recommend the brand!
Quick solutions to problems tweeted are also prized! @KLM e.g answers questions and helps to solve problems that any of their passengers might have.
WouterBlok: @Polledemaagt I think response under the hour, solution within 24 is pretty strong. @klm twitter promis.
So, as a brand on Twitter… what must you do?
- Be nice and welcoming
- Be helpful and solve problems
Voila, being nice and helpful can make your brand the best thing tweeters have ever seen!